Do you ship worldwide?
Yes! We ship worldwide. Shipping is available to all supported countries.
When will my order be fulfilled?
All products are made to order. Please allow up to 5 business days for production before your order ships.
Once your order has been fulfilled, you'll receive a shipping confirmation email with tracking information.
How long does shipping take?
Shipping times vary depending on your location. Estimated delivery times will be shown during checkout.
Please note that production time and shipping time are separate.
Can I cancel or change my order?
Orders can only be changed or canceled before production begins. Once your order has entered production, we are unable to make changes.
If you need assistance, please contact support@ozrk.xyz as soon as possible after placing your order.
What is your refund policy?
Because all items are made to order, we do not offer refunds or cancellations once an order has been processed.
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and we'll work to resolve the issue.
How can I track my order?
Once your order ships, you'll receive a confirmation email containing your tracking information.
What if my package is lost or delayed?
Delivery delays can occasionally occur due to carriers, customs processing, weather, or high shipping volumes.
If your tracking information hasn't updated for an extended period, please contact us at support@ozrk.xyz and we'll do our best to assist.